We at Mars Petcare believe in making a better world for pets and aim to achieve this by transforming our relationships with Pet Owners through delivering excellent products, services, and personalized experiences with our brands.
The Digital Products, Platforms & Services team is a newly formed part of the Growth, Digital & Platforms (GDP) global function. It is responsible for designing, developing, and rolling out state-of-the-art digital products across brands, regions, and divisions worldwide, helping our brands accelerate organic growth.
We are seeking a talented and experienced Tech Lead to join our team. The ideal candidate will lead technical initiatives, provide guidance and mentorship to engineers, and steer the product engineering of our Consumer Care digital product.
You will work closely with cross-functional teams to define technical requirements, architect scalable solutions, and ensure alignment with business objectives and best practices. Collaboration with other leads, data engineers, and architects will be essential to develop scalable, reliable, and secure consumer care digital products. You will leverage consumer data from our digital suite, including CRM, Marketing Data Hub, CDP, etc., and partner with Product Owners, Data Analysts, and Data Integration Leads to facilitate cross-brand and cross-division data analysis, product development, and global rollout.
Your responsibilities include driving data engineering architecture, insights, and data-driven decision-making related to our SSO product, Consent Management, Identity, Customer Data Platform (CDP), CRM, Digital Asset Management (DAM), and Content Management System (CMS). You will also coordinate with brand and divisional data stewards to ensure clear requirements and comprehensive analysis for product development across regions.
MUST HAVE
* Strong expertise with large-scale Customer Care software such as Salesforce Service Cloud, Genesys, Zendesk, etc.
* Proven experience leading large-scale Customer Care deployments globally
* Deep technical knowledge of software engineering principles, design patterns, and best practices
* Hands-on experience with cloud-based data platforms, preferably on Azure Cloud
* Solid understanding of database technologies, including relational, NoSQL, and data warehouses
* Excellent leadership, communication, and collaboration skills to influence and drive organizational change
* Strong analytical and problem-solving skills to translate business needs into technical solutions
* Experience with Agile methodologies and DevOps practices
* Attention to detail and ability to manage multiple projects simultaneously
* Passion for innovation, continuous learning, and leveraging data for business growth
NICE TO HAVE
* Experience working in a global multi-brand environment
* Knowledge of data privacy regulations and compliance
What can you expect from Mars?
* Work with diverse, talented associates guided by our Five Principles
* Be part of a purpose-driven company building a better tomorrow
* Access to top-tier learning and development, including Mars University
* Competitive salary and benefits, including bonuses
TBDDT
Location: Madrid, Community of Madrid, Spain
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