At Roche you can show up as yourself, embraced for the unique qualities you bring. In more than 100 countries, we offer the most complete in vitro diagnostic test portfolio in the sector, combined with support for clinical decision-making, consulting, digital diagnostics, disease management, laboratory automation and software solutions to provide integrated solutions to laboratories, clinicians and health systems.
The Field Service Engineer provides scientific/technical service to the installed systems and solutions at client, ensuring the highest efficiency and effectiveness in each of the assigned activities: installation, preventive maintenance, corrective, evolutionary and modifications. He ensures that the service provided generates competitive advantage, becoming the differential element of Roche's value proposition and achieving optimal levels of customer satisfaction.
Reach and maintain an excellent level of operability in all assigned solutions (including instruments, reagents and software) through proper execution of the procedures for preventive, corrective, evolutionary, installations and modifications, training users in the operation of analyzers.
Establish and maintain an excellent level of communication, follow‐up and proactive collaboration with the client, informing updates of reagents and quality controls and implementing new protocols.
Report activity in CRM of the activities performed remotely or onsite, guaranteeing the correct documentation of the technical characteristics of the client installation and updating when required and following the quality reporting standards defined by the Organization.
Work closely with the Commercial Area to address client needs and support sales of solutions and service offers.
Inform about software and digital solution updates.
Provide technical support and problem resolution to employees in a variety of technological issues.
Guarantee an excellent customer experience.
Report remote or onsite activities in CRM.
Guarantee correct documentation of the technical characteristics of the client installation and updating when required, according to the organization's quality reporting standards.
Collaboration with the Commercial Area
Work closely with the commercial team to address client needs.
Support sales of solutions and service offers.
Provide ongoing support for new implementations and product and analytical solution updates.
Commercial customer loyalty.
Bachelor's degree in Technical Engineering or higher, Textile, Electronics, Mechanical, Biomedical Engineering or related fields.
Previous field support experience.
Diagnostics in electronic, mechanical, hydraulic and fluidic systems.
Hardware and software troubleshooting.
Advanced IT skills, including hardware/software configuration and network management.
Fluent Spanish and English.
Driver's license B1.
Company Overview
Over 100 000 employees worldwide work to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in treating more than 26 million people with our medicines and conducting over 30 billion diagnostic tests. We empower one another to explore new possibilities, foster creativity, and keep our ambitions high to deliver life‐changing healthcare solutions with integral impact.