Overview
CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact on your career and on the world around you.
Perform the correct provision of the service of the activities of the role for Retail customers, following the established procedures (DTPs) and in accordance with the SWE Credit Policies.
He/she will follow the priorities defined by the Team Supervisor, and aligned with the OTC Front Office team in Barcelona, to ensure no disruption in the KPIs of overdue/bad debts/disputes and guaranteeing adequate levels of management with clients and and other activities linked to the OTC business cycle.
Responsibilities
1. Execute the OTC processes for the assigned customer accounts, in accordance with the defined process flows and DTPs, and that the results are in line with the defined SLAs and KPIs, ensuring:the maintenance / non-deterioration of the overdue and Bad Debt reserve KPIsguarantee efficiency in critical processes with a great impact on cash flowtimely AR accounts reconciliationtimely resolution of customer complaints and disputessupport to month end closing of ARcustomer account control, monitoring and clarification (bad debts, open items, etc)
2. Act quickly in the event of client administrative incidents escalated by VCC, giving the required support
3. Trigger corrective/optimization measures in case of deviations/exceptions
4. He/she will need to contact external customers for collection and problem solving when required
5. Ensure adherence to PepsiCo’s policies & guidelines and to SWE Credit and Collection polices and procedures
6. Ensure compliance with GCS framework and properly execute the Key Controls assigned to the area
7. Support and provide input for corporate audits when required
Qualifications
8. Min. 2 years in administrative roles with interaction with external parties (customers or suppliers)
9. Qualified with Business Administration, economics or other technical university degree is a plus
10. Spanish fluency and English medium level
11. Skilled in Microsoft Office with proven solid level in Excel
12. Organizational capacity, planning and time management: “Focus and get things done fast”
13. Initiative to manage assigned tasks, analyze scenarios and solve problems: “Act as owner”
14. Focused on customer service: “Customer centric”
15. Experience in other Control disciplines ( Accounts Payable, Supply, Revenue, Accounting & Reporting) is a plus
16. Process simplification mindset
Why PepsiCo Iberia?
PepsiCo Iberia, part of the Western Europe Operating Unit, is home to a team of nearly 3,000 talented employees across our Barcelona, Madrid, Vitoria and Lisbon headquarters, and our production sites in Spain and Portugal.
With iconic brands like Pepsi, 7UP, Alvalle, Lay’s or Doritos, we continue to shape the food and beverage landscape as one of the region’s leading companies.
At PepsiCo, you’re not just joining a business - you’re joining a culture that champions innovation, encourages bold thinking and empowers every individual to make an impact.
Come and join an environment where it’s great to work:
17. On‑site canteen offering low‑priced menus
18. Company‑paid bus from Vitoria to the office
19. Hybrid working model
20. Flexible working hours
21. Positive and supportive work environment