For one of my customer we are looking for a ITIL expert.
Location: Europe(100% remote)
Description:
Support the organization in defining, adapting, and implementing its ITIL strategy, integrating Agile principles to optimize IT service management and ensure alignment with business objectives.
* Key Responsibilities Strategic Advisory: Develop and recommend an ITIL strategy tailored to the company’s needs. Define and drive the ITIL roadmap for IT service transformation. Agile Process Adaptation: Analyze existing processes and propose adaptations to integrate Agile practices.
* Facilitate the convergence of ITIL and Agile methods for more flexible and responsive service management. Supervise ITIL Implementation: Oversee the design, implementation, and optimization of ITIL processes.
* Guide teams in adopting new ITSM processes and tools, support also the transition, and support to GCC team.
* Lead change management and upskilling initiatives for staff.
* Monitoring & Continuous Improvement: Define performance indicators (KPIs) and monitor the achievement of objectives. Identify improvement areas and drive associated action plans.
* Compliance & Best Practices: Stay up to date on ITIL, Agile, and ITSM trends.
* Ensure practices comply with standards and internal policies.
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