Location : Spain - Barcelona | Job-ID : 213532 | Contract type : Permanent | Business Unit : Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.
The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
Your daily tasks will be :
Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved to the competent teams
Maintaining and improving customer satisfaction level
Communication with your direct team members and different departments
What do we offer you?
Remote work 80% of the time - 4 days / month on-site
Full-time contract 39 hours / week
Schedule : rotational, Monday-Friday 07:00-19:00
Starting date: 1st of July
Ticket restaurant (1100€ per year)
Private health insurance with Sanitas after 6 months
Annual salary of 20,535.87€ gross / year
An international environment where people support and respect each other
Access to VIP District: gym discounts, restaurants, car wash, etc.
Career development and leadership program opportunities
Free online language classes (GER, FRE, SPA & ENG)
Fast recruitment process
Fully paid training
You are the ideal candidate if :
You have an advanced level of Portuguese, German and English
You are interested in learning about IT
You have a positive, can-do attitude and you like problem-solving
You have logical thinking and enjoy helping other people to solve issues
You have outstanding communication skills and customer-focused mindset
You enjoy working in a team
You respect the time schedule and are punctual
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