Data Operations, Platform & User Support
Job Summary
The Global Data Operations Specialist is responsible for managing the Havas data management platforms.
He/She ensures data operations delivery and provides excellent customer service.
He/She works on the global integration of the team, acting as a bridge between different areas worldwide and ensuring knowledge flow across all areas.
This role reports to the Senior Manager, Data Solutions.
Main Responsibilities
* Data operations management
o Ensure the data platforms and processes operate smoothly, including data collection, integration, and processing.
o Monitor and manage data quality and data integrations.
o Perform corrective and evolutive maintenance of data exchange and data solution processes.
o Ensure data quality and security.
o Provide user support and help desk services, ensuring quality of service.
o Troubleshoot technical issues and assist in technical improvements, cascading information to development teams.
o Document data operations and monitoring solutions clearly and concisely.
* Team management
o Coach, guide, and support the team of data operations specialists and developers.
o Motivate team members and foster a positive work environment.
o Ensure knowledge transfer flows in both directions and establish protocols for this.
o Enhance team effectiveness.
Education & Languages Education
Degree in computer science, engineering, or a related technical field.
Previous Experience
At least 3 years of professional experience in data management.
Language Skills
* English: Professional proficiency (must)
* Spanish: Professional proficiency (must)
Technical Skills and Knowledge
* Broad knowledge of data platforms in the media space, both infrastructure and operational levels.
* Strong command of ad-serving systems, DSPs, and data management solutions.
* Minimum of 3 years experience in data technology/management on big data platforms.
* Proficiency in SQL, PL/SQL.
* Skills in Java, Perl, Python, Shell scripting, Unix.
* Knowledge of new-generation data platforms such as MPP databases, Hadoop, or Spark is a plus.
* Experience working within IT procedures, data quality requirements, and agile/SCRUM environments.
* Robust knowledge of cloud computing platforms like Google Cloud and AWS.
* Strong interpersonal and communication skills, both written and oral.
* Strong analytical and problem-solving skills.
* Experience using IT project management software.
* Ability to write technical documentation and operational how-tos.
This job posting is active and open for applications.
#J-18808-Ljbffr