At SME&C;, we are leading a high-growth, AI-powered integral sales team—driven by customer success and powered by Microsoft technologies.
This role is a Cloud Solution Architect (CSA), specializing in Business Applications, Dynamics 365 F&O;, who drives customers' business applications transformation on the Microsoft platform.
This is a customer-facing role that owns both the business applications–focused technical relationship and the technical strategy between the customer and Microsoft, helping customers leverage their Microsoft investments through architecture and operational health engagements.
This role is flexible to work up to 100% from home.
Responsibilities
Customer Centricity: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
Identify opportunities to improve customer solutions and position services to help customers achieve their objectives.
Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
Contribute to customer satisfaction by providing a positive customer experience.
Provide feedback from customers to the relevant Microsoft teams to enable continuous improvement.
Business Impact:Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in Microsoft technology via solution optimization, performance efficiency, and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
Resolution Of Customer Blockers:Anticipate and identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management subject matter expertise.
Deliver all work according to Microsoft best practices and policies and using repeatable IP.
Identify Growth Opportunities:Leverage knowledge of Microsoft Business Applications to identify growth opportunities based on customer/partner needs.
Technical Leadership:Drive continuous alignment and improvement of individual skills to better support and enable customer's and Microsoft's business goals.
Engage in communities to share expertise, contribute to IP creation, prioritize IP reuse, and accelerate customer transformation.
Obtain relevant accreditations and certifications.
Mentor junior colleagues.
Practice Development:Generate ideas for changes and improvements to IP, technologies, and processes for designated customers/partners; drive IP reuse, best practice sharing, and consumption.
Trusted Advisor (Relationship Building):Develop and expand impactful relationships with customer and partner/MCS architects, technical decision makers, and business stakeholders.
Qualifications
Required/Minimum QualificationsFluency in English and Spanish required; any third language is a plus.
Proven experience in finance and operations (F&O;).
Bachelor's Degree OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive IT consulting/support experience.
Significant experience in a customer-facing role and as a lead technical solution architect.
Additional or Preferred Qualifications:Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level) OR relevant experience as a lead functional consultant.
Knowledge of Success by Design methodology or experience on business value projects as a business value consultant.
No relocation is possible.
Technical Qualifications/Experience:Dynamics 365 Finance and Operations – deep technical expertise in F&O.;
Azure cloud concepts and integration patterns between Dynamics 365 F&O; and Azure components.
Experience with ALM, Azure DevOps features, and environment management; familiarity with the Regression Suite Automation Tool; debugging and performance troubleshooting.
Knowledge of integrations between Dynamics 365 Customer Engagement/Power Platform and Finance & Supply Chain is a plus.
Experience in performance and code reviews for Dynamics 365 for Finance and Operations solutions.
Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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