Shiji is a integral technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.¿Todo listo para enviar su solicitud?Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.The best hotels run on Shiji—day and night.Job DescriptionWe are currently looking for a young minded, vibrant, high-energy, proactive and detail-oriented Training & Implementation specialist, with experience in Customer Success, support, trainings and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro.What You'll DoPrimary point of contact for our clients during the product implementation process.Manage end-to-end implementations of ReviewPro products, ensuring smooth onboarding through effective project management.Build trusted advisor relationships with clients and monitor onboarding progress to resolve outstanding items.Deliver client training on the ReviewPro platform and hospitality best practices in multiple languages.Drive adoption and engagement with ReviewPro features through proactive client communication (phone, email, etc.).Monitor client health and satisfaction, collaborating with the Customer Success team to resolve bugs and issues.Identify upsell and cross-sell opportunities while driving agreed outcomes for customers.QualificationsFluency in English, Spanish and one additional language (Italian, Portuguese, French or German)Empathetic, people oriented, great relationship builder.Preferably, you have experience in customer support or customer success role.Pref