Position Overview
MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across industries such as healthcare, retail, government, and financial services. We operate contact centers on‑site and remotely, using advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers through continuous learning and development opportunities, contributing to a globally expanding, industry‑leading organization.
Job Summary
We are seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives for a diverse portfolio of well‑known clients. In this role, you will respond to inquiries, outreach existing customers to provide support, and promote new products and services. This is an exciting opportunity to work on high‑profile projects with some of the world’s most recognizable brands. No prior call center experience is required; hospitality, retail, and food service backgrounds are welcomed.
Key Responsibilities
* Handle inbound and outbound calls professionally and efficiently.
* Resolve customer issues on the first call through effective problem‑solving.
* Research and retrieve information across systems to support customer needs.
* Accurately document interactions and process claims.
* Guide customers through options to find the best solutions.
* Follow scripts, policies, and procedures while using available resources.
* Protect customer privacy and handle sensitive information appropriately.
* Escalate complex issues to the appropriate team members.
* Stay current with training, updates, and program knowledge.
* Maintain consistent attendance and adhere to scheduling requirements.
Candidate Qualifications
* Must be 18 years or older.
* High school diploma or equivalent.
* Strong communication and organizational skills.
* Typing speed of 20+ WPM.
* Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Familiarity with Windows operating systems.
* Reliable and punctual.
* Skilled in troubleshooting and follow‑up.
* Able to multitask and self‑manage effectively.
* Excellent interpersonal skills.
Preferred (Not Required)
* 1+ year of experience in customer service, tech support, sales, or administrative roles.
* Experience in state or federal work environments.
Compensation & Benefits
Starting compensation is based on experience. MCI offers competitive pay and a comprehensive benefits package that includes HMO coverage, dental coverage, meal allowances during training, career growth opportunities, performance and loyalty bonuses, employee shuttle services, and company retreats.
Physical Requirements
This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and telephone headset, move objects up to forty (40) pounds, and occasionally move around the office to accomplish tasks.
Conditions of Employment
* Must be authorized to work in the country where the job is based.
* Must submit to Level II background and/or security investigation with fingerprint; job offers are contingent on background/security investigation results.
* Must submit to drug screening; job offers are contingent on drug screening results.
Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and harassment. If reasonable accommodation is needed, please contact Human Resources.
About MCI
MCI helps customers take on their CX and DX challenges through industry‑leading solutions that deliver exceptional experiences and drive optimal performance. We provide general and specialized hosting, software, staff, and services across business process outsourcing and contact center solutions, supporting a wide array of clients worldwide.
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