At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Responsibilities
* Handle incoming calls and provide excellent customer service
* Assist customers with inquiries, issues, and complaints
* Provide accurate and timely information
* Follow company guidelines and procedures
* Work effectively as part of a team
Requirements
* Polish: C2 level
* Good fluency in English
* Previous customer service experience preferred
* Excellent communication skills
* Ability to work night shift hours
* Strong problem-solving skills
* Ability to work effectively in a team environment
Desirable Skills
* Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
* Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
* Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
* Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
* Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
* Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
* Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
* Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
What we offer
* 38.5 hours/week. Day schedules between 10:00 - 18:00 pm, from Monday to Sunday
* Salary: €18.756 gross/year - Temporary contract
* Individual career paths to grow within the project
* We are one of the world's largest provider of contact center services
* Engage in an excellent work environment and team building activities.
* Dynamic and international environment