Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding 25 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. We invest over 25 billion annually in R&D to empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources, and tools they need to take science a step beyond.
Responsible to deliver all Service activities (which might include: installation including related customer introduction, repairs, maintenance services, validation services, depot repair, hot lines, etc.) on MOLECULAR products for achieving:
Satisfied customers becoming committed customers
The highest first-time fix rates / the lowest mean time to repair
Lowest repeated call rates
Supports the overall Service Targets regarding bookings, revenues, service profit, and overhead cost while following all internal rules, processes, and practices (as they are described).
Main Activities / Responsibilities Performs the activities mentioned above in line with internal rules and customer regulations
Assures responsive telephone support and diagnostic as well as on-site services to exceed the customer’s expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)
Always ensures the highest professional relationship with our customer base to achieve customer dedication and raise issues if vital to address critical tasks in the fastest way possible. Follow our ethical business conduct mentorship.
Is responsible to handle the company’s assets provided, such as car, stock / inventory of parts, computer, telephone, general tools, software, company car, manuals etc.
Optimizes own work schedule by coordinating with all vital partners for service planning / scheduling (Dispatching function, Team Leader, others).
Assures alignment of all activities at the customer site with the rest of TMO and advises other parts of TMO of important information with respect to our customers (e.g., information about new purchases to sales / lead generation).
Minimum Requirements / Qualifications Professional background in Electronics / Chemistry / Engineering or related subjects
Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience
Strong problem solving skills
Good verbal and written communication skills, ability to work across all levels, functions and regions
Shown the ability to handle multiple tasks with different priorities
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an extensive list of all of the duties and responsibilities associated with it.
Non-Negotiable Hiring Criteria Driving License
Willingness to travel (50%) mainly within the appointed region but frequently as well through Europe / European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
Good English skills
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