Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. Job Description * Requirements Analysis. * Design and implement functional solutions in projects. * Provide effort estimations for projects. * Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. * Analyze and improve application performance. * Collaborate with technology providers when required by the project. * Contribute to the validation of the solution against functional requirements. * Comply with the agreed software quality standards set by Omega's Technical Management. * Generate functional documentation for completed projects. * Collaborate within Omega's community of practice by sharing knowledge. Required Experience * Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles. * Experience in business process analysis and redesign. * Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption * Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. * Experience with Agile methodology. * Oral and written fluent in English. WHAT DO WE OFFER * Permanent contract. * Flexible Schedule. We make it easy. Balance your professional and personal life. * Certifications plan. Improve your skills and get the official certificate from our main partners. * Home Office. You decide and we support you. * Flexible retribution (public transport ticket, Ticket restaurtant, ...). * Health insurance. * OMEGA in action. Our commitment to a better society is not just an intention * Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.