The Role
We are looking for a Head of Account Management to lead and scale our Account Management function for the Portuguese market as part of our Customer Experience (CX) organization.
Reporting to the Global Accounts Senior Director, you will work closely with fellow Area Managers and cross‐functional teams to design and execute strategic initiatives focused on upselling, retention, customer satisfaction, and activation across our existing client base.
This is a hands‐on leadership role for someone who thrives in a dynamic environment, enjoys building high‐performing teams, and is motivated by turning customer insights and data into measurable business impact. You will play a key role in shaping how we grow long‐term value with our customers, while continuously improving processes, performance, and customer experience.
We are looking for a proactive leader who brings ownership, strategic thinking, and innovative ideas, and who wants to make a tangible impact on both the business and the people they lead.
What will you be doing:
Drive the achievement of NDR targets
Hire and scale the team to support sustainable growth
Ensure team KPIs are consistently met and tracked
Translate customer feedback into actionable proposals for the Product team
Continuously analyze data to optimize and evolve internal processes
Support, develop, and motivate team members to maintain high performance
Your Profile:
3+ years of experience in a people‐management role
Background in sales, upselling, or cross‐selling
Strong analytical and problem‐solving skills
Excellent interpersonal skills with the ability to influence and collaborate
Fluent written and verbal communication skills in Portuguese and English
Comfortable working in a fast‐paced, constantly changing environment
Experience working with international teams
Proven ability to manage and prioritize multiple responsibilities
About Us:
At Factorial, we're building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.
With over 1400 employees across 7 markets, we serve 700,000+ users and are one of Europe's fastest‐growing SaaS companies, backed by top‐tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we'd love to meet you.
Our Values:
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Perks of being part of our team:
High growth, multicultural and friendly environment
Alan private health insurance
Healthy life with Wellhub (Gyms, pools, outdoor classes)
Save expenses with Cobee
Language classes
Breakfast in the office and organic fruit
Nora discounts
Pet Friendly
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