We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.
You are working independently from your home office. Product portfolio: Loop-X - to find out more about our newest product Loop-X, please click here
Main responsibilities will include:
* Install new Brainlab devices and software in hospitals
* Install SW/HW upgrades
* Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
* Perform Troubleshooting independently
* Repair systems/devices and minimize down time
* Complete every installation or service assignment quickly and efficiently
* Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
* Perform mandatory administrative tasks accurately
* Document performed services according to Brainlab policies
* Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
* Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
* Maintain good and efficient communication between customers, colleagues and superior
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