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Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
As a Technical Sales Specialist in the SITA Communications and Data Exchange team, you will support sales in identifying solutions and driving business growth. Air transport is the world’s most global industry, and it’s built on global connectivity and powered by data. SITA’s Communications and Data Exchange portfolio securely connects airlines, airports, border agencies and passengers, all over the world and we process more industry data than any other provider.
As the air transport industry continues to evolve you will play a vital role within SITA’s Messaging portfolio by identifying solutions to meet customers’ requirements. You will be working with sales and business unt in the sales process, providing technical sales support to identify the best solution meeting customer requirements.
Reporting into the Messaging Business Solutions team, you will be a part of the Communications and Data Exchange Business Unit - the division within SITA tasked with transforming how the air transport industry connects, communicates, and unlocks the value of its data.
Key Responsibilities
* Provide technical sales support, in collaboration with commercial sales, for existing and new customers.
* Work with product team to help ensure our solutions are meeting customer requirements and identify new solutions.
* Support internal organizations in understanding how SITA’s Messaging service works.
* Stay updated with the latest technology trends.
* Participate in training programs and workshops to enhance skills.
* Interlock with commercial managers and sales
* Assists with the contribution to the design coordination and development of solutions working with multiple parties both internally and externally.
* Assists with the transfer of projects for implementation.
* Interact with colleagues to gain knowledge and to share ideas.
Qualifications
PROFESSION COMPETENCIES
* System and Technology Integration
* Technical Writing/Documentation
* Technology/IT Consulting Addressing Customer Needs
* Quality in Design
* Requirements Analysis
* Solutions Development
* Problem Solving
* Products and Services
* Commercial Acumen
* Networking
* Partnering for Clients' Success
* Business Case Justification
* Strategic Thinking
Education & Qualifications
* Bachelor’s degree in Telecommunications, Computer Science, or a related technical field.
* Degree level or equivalent in a technical or business discipline
* Strong problem-solving skills and attention to detail.
* Excellent communication skills and teamwork abilities.
* Eagerness to learn and adapt in a fast-paced environment.
* 3-5 years of similar and relevant technical sales experience (preference given to aviation/airport experience)
* Relevant experience in technical support or sales
* Preference given for knowledge/experience of IATA/ICAO messaging standards or related messaging system experience
* Understanding of data exchange technologies
* Pragmatic and logical mindset
* Demonstratable ability to identify customer needs and match technology to meet those requirements.
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too embracing a hybrid work format. Find out what it's like to join our team and take a step closer to your best life ever. As part of our global benefits, we offer:
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
IT Services and IT Consulting
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