* Contribution to turnover of store through selling.
* Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
* Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
* Develop your knowledge of the after-sales support processes.
* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.
2. Client
* Ensure strong customer communication during selling ceremony and in after sales.
* Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.
* Accurate CRM capture and recording of client data.
3. Standards
* Active participation in store communications such as daily team briefings
* Maintain store standards and become familiar with daily procedures.
* Ensure merchandise is handled with care and consideration.
* Adherence and upholding of House procedures.
* Familiarise yourself with the visual merchandising basics – both front and back of house.
* Carry out regular stock replenishment and organisation of product.
* Become acquainted with all metiers.
4. Training
* Successfully participate in and complete any training provided
* Share information with colleagues and proactively convey learnings when interacting with clients
COMPETENCIES AND SKILLS
* Acts as a team player
* Take initiative
* Demonstrates warmth and empathy, especially with objections
* Stays calm when under pressure whilst also being adaptable and versatile
* Acts as a true ambassador of the House
* Hold a high level of personal standards
* High level of English (at least a B1 level is required). Other languages are a plus
Hermès Ibérica is committed to gender equality and equal opportunities at all levels and for all employees.
As a responsible employer, we are committed to ethics, diversity and inclusion.
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