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Toledo
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Customer support officer (english & spanish speaking) - n824

Toledo (45080)
Ironfx
Publicada el 21 julio
Descripción

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish/ English speaking) to join our growing and dynamic and growing customer support team full remotely !
Job Description:
- Provide support to customers via live chat, email and/or telephone- Resolve client queries and provide support when required- Be the liaison between client’s requests, customer service and back office operations- Offer support to the Business Development Managers- Ensure that all client’s requests are processed on time with no delays
- Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account- Promote the Company’s services- Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level
Job Requirements:
- Business fluency in English AND Spanish, both verbal and written is a must- Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role is a must- Experience and knowledge of using Microsoft Office/Outlook is a must- University Degree in Business Administration or a relevant degree- Ability to work under pressure in a fast-paced environment- Excellent communication and multitasking skills- Good time management and priority handling- Attention to detail- Initiative to find answers to new questions- Ability to diagnose and resolve problems
Remuneration & Benefits:
- Competitive salary based on candidate’s experience and skills- Performance-based bonus (on a monthly basis)- Full remote work- Friendly, fast-paced,
multinational and supportive working environment- Career development opportunities
Working Hours:
- Monday-Friday;
9-hour shifts including1 hour lunch break (on a weekly rotation);
between 07:
00-22:
00 Cyprus time- 1 week night shift, once per month- Twice-a-year (for the duration of 1 month) working hours will be as follows;
Saturday-Wednesday (Thursday & Friday off);
12:
00-20:
00 Cyprus time
El anuncio original lo puedes encontrar en Kit Empleo:
Https:
//www.Kitempleo.Es/empleo/200420923/customer-support-officer-english-spanish-speaking-n824-castilla-la-mancha/?utm_source=html
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Inicio > Empleo > Customer Support Officer (English & Spanish Speaking) - N824

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