JobSenior IT SupportDescriptionCompanyAs the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T; and many others, by providing General Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visitSenior IT Support - Presencial – Madrid, SpainRole and ResponsibilitiesProvide expert technical support and troubleshooting for complex hardware, software, and network issues.Serve as a subject matter expert in IT support, ensuring efficient resolution of escalated incidents and problems.Mentor and guide junior IT support staff, sharing knowledge and best practices.Lead the deployment, configuration, and maintenance of computer systems, servers, storage and software applications.Collaborate with other IT teams to implement and improve system performance, security, and reliability.Develop and maintain technical documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides.Perform system upgrades, patches, and software installations.Coordinate and execute IT projects, ensuring adherence to timelines and deliverables.Monitor and analyze system performance, identifying areas for improvement and implementing proactive measures.Stay up to date with emerging technologies and industry trends, making recommendations for IT infrastructure enhancements.Conduct training sessions and workshops to educate end-users on IT systems, tools, and best practices.Maintain strong relationships with vendors and service provi