Job Title: Global Transport Operations & Analytics SpecialistLocation: Headquarters, Spain (Tordera, Barcelona)Transport Operations & Analytics SpecialistAbout the RoleMassimo Dutti is looking for a highly analytical and detail-oriented Transport Operations & Analytics Specialist to oversee and optimize our global e-commerce logistics operations. Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management.Key ResponsibilitiesDelivery Performance & Logistics Optimization- Monitor and improve delivery times, return processes, and quality KPIs, identifying areas for operational enhancement.- Proactively analyze courier performance, recommending changes or adjustments to enhance service levels.- Analyze customer service inquiries related to e-commerce logistics (e.G., stock shortages, quality incidents) and develop action plans to reduce issue frequency.- Track monthly delivery times by market and service type, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers.- Configure lead times in various logistics systems to ensure accurate estimated delivery dates for customers.- Continuously analyze and improve return processes, ensuring efficient handling to minimize delays.Data Analysis & KPI Management- Monitor and evaluate key logistics performance indicators (KPIs), including:- On-time delivery rates by country and service type- Stock availability & fulfillment rates- Late shipments & delayed returns- Identify trends and propose data-driven strategies to improve logistics efficiency and customer satisfaction.Cross-Functional Collaboration & Process Improvement- Lead cross-functional initiatives with internal teams (Operations, IT, Customer Service) to drive logistics improvements.- Identify and document best practices in transport operations within the industry and across the Inditex group.- Work closely with the IT department to lead and implement logistics technology projects that enhance operational efficiency.- Ensure cost control of the global courier network, aligning expenses with budget targets.- Analyze budget deviations and propose cost-saving measures in transport operations.New Market & Expansion Support- Support the implementation of new transport operations aligned with global expansion strategies.- Coordinate logistics process adaptations for new market entries, ensuring operational excellence.Key Qualifications- 8+ years of experience in transportation, logistics, or e-commerce operations.- Bachelor's degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.- Specialized training in Supply Chain, International Trade, or E-Commerce is highly valued.- Advanced proficiency in English (Spanish is a must).- Advanced proficiency Python.- Strong analytical and data-driven mindset, with experience handling large datasets and drawing actionable insights.- Excellent problem-solving skills, with the ability to anticipate operational challenges and implement proactive solutions.- Strong cross-functional collaboration skills, with experience coordinating with corporate and external partners.- Ability to work independently, with a proactive approach to continuous improvement .- Passion for fashion and digital commerce.