Descripción del empleo
CRITICAL TASKS
ESSENTIAL JOB FUNCTIONS
1. Handle guest check-in and check-outs efficiently and in a professional manner.
2. Check and balance all reception postings and post room revenue every day.
3. Balance and check food and beverage postings each day.
4. Perform close of day in Opera System.
5. Balance and reconcile telephone postings for the day.
6. Perform back-up and system maintenance function as required.
7. Prepare reports and reporting package for management and accounting.
8. Complete the credit check report on a daily basis.
9. Perform close of day in Micros System.
10. Assuring always to print the back up reports before going off-line.
11. Complete all duties listed on the night reception check list.
12. Have knowledge of resort rates, packages, vouchers and discounts, as well as basic knowledge of Marsha reservation system.
13. Adhere to all company policies and procedures.
14. Report any unusual occurrences to the MOD, Front Desk Manager or Resort Manager.
15. Handle any guest complaints in a professional and hospitable manner.
16. Understand the resorts Fire and safety procedures.
17. Ensure the cleanliness and neatness of the Front Desk and office.
18. Maintain a high standard of personal hygiene and wear proper uniform at all times.
19. Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
20. Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
21. Read the memo board, to keep updated on all current information.
22. Always use the correct telephone etiquette.
23. Process the points of the HGA program (Marriott Rewards) and sending the information over to London.
PHYSICAL JOB REQUIREMENTS
24. Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs
25. Good visual observation
26. Resistance to fatigue and night shifting
27. Calm and cool temper, excellent command of stress in cases of emergency
28. Walking and working outside of air controlled areas.
JOB QUALIFICATIONS
29. 1 year of Front Office work experience.
30. Good analytical and Numeric skills.
31. Accounting knowledge
32. Fluent in English and German. Good command of spoken Spanish. Additional languages are a plus.
33. Computer knowledge: MS Office, Outlook, Opera, Marsha, Guestware Software. Concierge Assistant Software is a plus.
MARGINAL JOB FUNCTIONS
34. Perform other duties as required to meet the needs of the department or as instructed by Management.
OTHER
35. Be punctual and wear the name tag and uniform at all times during working hours.
36. Perform all tasks in a timely manner ensuring all deadlines are met.
37. Perform other related tasks as assigned by management.
38. Comply with MVCI policies and procedures.
39. Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
40. Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
41. Maintain a working knowledge of all MVW product lines.
42. Maintain computer systems knowledge (MS Office, e-mail etc)
43. Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.