Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring a Associate- Dispute Resolution OTC (English & Spanish speaking).
As a key player of the finance operations role in Smith+Nephew you will be
responsible for shaping the Disputes Centre of Excellence. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements
What you will be doing?
1. Resolve customer disputes in a timely manner, backed by appropriate documentation.
2. Communicate resolutions to customers clearly and professionally.
3. Coordinate queries with relevant internal departments.
4. Analyze root causes of disputes and implement corrective actions.
5. Maintain accurate dispute records and track resolution progress.
6. Contribute to the accuracy of customer master data.
7. Escalate unresolved issues to appropriate teams or managers.
8. Proactively support and collaborate with other team members.
9. Ensure compliance with policies and deliver quality checks and process improvements.
10. Maintain operational documentation and provide process training when needed.
11. Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.
What will you need to be successful?
12. Minimum 1-2 years of experience in order management, customer service, or collections in an international setting.
13. Understanding of end-to-end OTC processes and controls.
14. Proven experience in process improvement.
15. Intermediate Excel skills.
16. Experience with SAP (advantage), GetPaid, EDI, or ESKER (a plus).
17. Fluent English and French (spoken and written).
18. Excellent communication, decision-making, and relationship-building skills.
19. Ability to thrive in a fast-paced, cross-functional environment
En cumplimiento del Real Decreto Ley 6/2019 de 1 Marzo, de medidasurgentes para garantía de la igualdad de trato y de oportunidades entre hombres y mujeres en el empleo y la ocupación, la preguntasobresobre el género se incluye para reportar datos a tal fin.You. Unlimited. Creemos que las inversionesmásimportantes son en nuestrosempleados y los pacientes a los que atendemos.Poresocreemos en nuestrosvalorescomo Compañía y tenemos a tudisposición un paquete de beneficiossociales:
20. Inclusión, Diversidad y Equidad : Comprometidosaacoger,celebrar y prosperargracias a la diversidad, Más informaciónsobrenuestrosGrupos de Inclusión de Empleados en nuestrositio web ()
21. Tu Futuro: Bonus anuales, plan de pensiones, y beneficioscomo el Share Save para comprasegura de acciones,ayudasescolares, ticket restaurante,ayuda escolar.
22. Flexibilidad: Balance de Vida y trabajo y modelohíbrido de trabajo para la mayoría de posicionescorporativas
23. Tu salud: Seguro de Salud, Vida y Accidentes e Invalidez.
24. Multitud de cursos para realizar
Applications:If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, wewouldlovetohearfromyou.We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.