We are looking for a person who will join the International Forecast & Planning Area in our Madrid office! &##You will join the Forecast & Planning Area in Madrid reporting to the Head of the team.
Your main mission will be: drive efficient workforce planning across international markets by aligning resource needs with demand, ensuring schedule quality, and meeting service agreements
Strategic Workforce Planning : Responsible for estimating FTE needs per market and developing coverage plans aligned with demand, in coordination with operational teams and internal procedures, within an area of over 100 people operating in an international environment and providing services in more than 10 languages.
# Planning supervision and updates: Coordinate monthly planning updates, ensure real-time schedule quality, and produce follow-up reports for management.
# Provide support to operational teams on planning-related matters (tools, regulations, holidays), and prepare documentation for HR and operations meetings, including reporting and action follow-up.
# Strategic projects: contribute in the selection and deployment of solutions that enhance the maturity of the organization's tools and processes.
✔️ Bachelor’s degree in IT, Business School or Engineering School
~5 years' experience in a similar position and/or experience in contact centers, operational monitoring, planning manager.
~ Knowledge of planning tools, as well as the organization of working time and regulatory texts is a real plus
~ Highly valued knowledge of Genesys, Power BI, and Microsoft Office Suite.
~ Spanish: native speaker | English: advanced proficiency
~ Starting date: ASAP.
Office based in Madrid
Full-time. Stable employment contract
Hybrid model.
Access to Training Platform.
Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.
Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. 000 empleados/as es ser la empresa de cuidados más fiable del mundo.
Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.
Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un ambiente de trabajo inclusivo y accesible.