Empresas: InterContinental BarcelonaThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, youll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of an outstanding experience. Youll also create a warm atmosphere that makes our guests feel at home. As a brand ambassador, you will become a role model and your goal will be to sustain our intercontinental life. Daily Tasks: Be the warm welcome that kicks off a memorable guest experience Acknowledge Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay Handle cash and credit transactions Start every stay right, by swiftly checking guests in and out take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests needs record and act on their preferences, and handle their requests, questions, and concerns Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time. Follow our safety procedures, report all incidents Always know what events and activities are on the days schedule Jump into other ad-hoc duties when your colleagues need your help Be communicative with your own team and with the rest of the departments Check guests´ incidences on a daily basis and make sure they are solved in a satisfactory manner. Carry out tasks in accordance with the hotel´s procedures Show confidence when dealing with guest´s compliant Assists all departments in servicing the guests, especially during high-volume periods Room assignment in accordance with guest´s preferences. Ensure the work area is clean and tidy at all times. During shifts in the club Lounge assist FB if needed Assist guest with luggage if needed Drive a great working environment for teams to thrive Support different CSR initiatives held by the hotel.Requisitos : A higher education qualification or similar in hospitality management 5* Experience is a must Experience - ideally, youll have spent at least 1 year in a front desk or guest service position Fluency in the local language and English. Any additional language (especially Chinese, Russian, or Arabic) will be highly considered. Flexibility - night, weekend, and public holiday shifts are all part of the job Strength - at specific times youll need to lift, push and pull big objects. This can involve bending and kneeling.