Do you thrive in managing projects, solving challenges, and keeping customers at the heart of everything you do?
Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud.
We’re looking for a versatile and customer-focused After Sales Representative to join our team at Timber Cabins. This role goes far beyond traditional after-sales support – you’ll oversee a wide scope of administrative and project management functions, acting as the central link between our customers and internal teams. Strong communication skills, creative problem-solving, and flexibility are key to ensuring that every customer’s journey with us is smooth, efficient, and rewarding.
Responsibilities
- Take ownership of the post-sale customer journey, ensuring projects are delivered smoothly and on time;
- Act as the mainproject coordinator, managing communication between sales, production, logistics, construction, and other departments;
- Keep customers updated on project progress, providing clear and proactive communication;
- Oversee customer inquiries, complaints, and technical issues with a solution-oriented approach;
- Maintain accurate project and customer records in CRM software;
- Drive process improvements by identifying recurring challenges and suggesting creative solutions;
- Balance multiple projects at once, prioritizing tasks and adapting quickly to changes;
- Manage and investigate claims related to order fulfillment, ensuring swift and fair resolution.
Requirements
- Fluent Spain – your main working language;
- ExcellentEnglish language skills (other languages are an advantage);
- Strong organizational and project management skills – ability to coordinate multiple projects from start to finish;
- Ability to workindependently and as part of a team;
- Experience in project management and customer-facing roles, exposure to debt collection is a plus;
- Flexibility andadaptability to manage changing priorities and unexpected challenges;
- Creative and proactive problem-solving mindset with a focus on customer satisfaction;
- Strong organizational, communication and time-management skills;
- Attentionto details, accuracy and responsibility;
- Good computer literacy, experience with CRM and accounting systems is an advantage. xhfqzwm
What's in it for you
- Competitive base salary (€1500 net/month) + performance-based sales bonus system
- Hybrid work setup – Vilnius or Kaunas office or mix of remote
- A supportive team, modern office & all the tools you need to succeed
- A chance to grow, implement ideas & be part of an expanding company
Salary
1500 €/mon. net
+ Performance-based sales bonus system