Omega CRM is a Merkle & Dentsu company, a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management, focusing on innovation. We are looking for a Technical Lead .
Main Tasks:
* Provide technical support to sales and functional teams in assigned accounts, including solution design, estimation, and assumptions.
* Support the Project Manager/Delivery Manager in technical leadership, offering comprehensive platform knowledge and identifying optimal solutions to meet project requirements.
* Detect and notify risks related to project/client profitability and technical management.
* Ensure project progress aligns with scope, schedule, and costs, and alert the team to potential deviations.
* Ensure technical objectives are met and software quality standards are adhered to.
* Supervise effort estimations during testing phases and collaborate on project demos.
* Ensure the delivery of technical documentation and participate in training and mentoring technical team members.
* Identify opportunities for technical up-selling and cross-selling, and suggest methodological improvements.
* Contribute to Omega's community of practice by providing thought leadership and training.
Required Experience:
* At least 3 years of experience in the full lifecycle of Salesforce.com implementations.
* Experience as a Salesforce.com developer in various modules: Sales Cloud, Service Cloud, Marketing Cloud.
* Experience with agile methodologies.
* High proficiency in English.
What We Offer:
* Permanent contract with flexible schedule.
* Support for work-life balance, certifications, home office options, and flexible compensation.
* Health insurance and professional development opportunities.
About Us:
Omega CRM, part of Merkle, is a global digital company specializing in accelerating Business Experience (BX) through customer-centric solutions, technology, data, and AI. With over 23 years of experience, a diverse team of 580+ professionals from 24 nationalities, and numerous certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving key industries with omnichannel solutions in Customer Service, eCommerce, Marketing, and Analytics. We are committed to growth, talent, flexibility, and innovation, growing together as a team.
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