Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. Main functions User ́s support: remote and on-site support. Microsoft System Administration: Medium level. Appreciate AZURE's knowledge. Manage Active Directory: manage user accounts, sec. groups, and distribution lists. Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features. Give remote support and physical support to all stores in EMEA. Experience with ticketing system tools (Manage Engine and JIRA). Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires). Phone support for internal users. Incident Management (SLA) Acknowledge Network devices (medium level) (Routers, Switches, Firewall) Document incidents/Problems in Ria's store applications Generate reporting | Impact analysis Able to work in a fast-paced environment and analyze/troubleshoot complex problems. Update and manage Support and Incident tickets. Qualifications – External Title in system administration and network. Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers) Acknowledge microcomputing. Medium - High English Level. Other technical skills desired Networking Understanding of TCP/IP Assembly Telecom rack Availability to give On-duty support and overtime. (extra payment) Time flexibility