Ready to Power the Connected World? Join Our Elite Network Support Team!
What we’re all about :
Any company can tell you about how they are a multi award-winning, market-leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that.
Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA, and we have an insatiable hunger to ‘wow’!
While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IoT... a fancy acronym or a secret code?
The Internet of Things (IoT) is like the magical glue that keeps the world connected!
From ordering your favorite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Join the Wireless Logic Adventure :
Are you a networking whiz fluent in Spanish & English and ready to tackle complex challenges on a global scale? At Wireless Logic, a fast-growing leader fueling the exciting world of M2M and IoT, we're seeking an energetic and focused Network Diagnostics Specialist (Level 3, Mandarin Support) to be a vital part of our dynamic Service Desk!
Your Mission :
Dive into the heart of our network, providing 24/7 expert support (in English) and critical local assistance in Spanish to our valued customers. You'll be the go-to guru for unraveling intricate Level 3 network mysteries, setting up cutting-edge solutions, and ensuring we consistently smash our service expectations and SLAs. Get ready to make a real impact on how the connected world operates!
Your Adventure Will Involve :
* Being a Customer Champion : Providing top-tier troubleshooting and technical support via phone and email to end users, dealers, and distributors.
* Mastering the Network Maze : Tackling and conquering complex incidents involving IPSEC, SSL / Open VPN connections, VLAN configurations, VRFs, Access Lists, and dynamic Routing protocols (OSPF, BGP) – your expertise will be key!
* Collaborating with the Best : Partnering with our Mobile Networks team to pinpoint the root causes of those tricky network gremlins.
What Makes You a Great Fit? :
* You bring 4+ years of battle-tested networking experience from a NOC, ISP, or MSP environment.
* You speak the language of networks fluently, ideally holding a CCNP Enterprise or Service Provider level certification.
* You're a Cisco command-line ninja, with mandatory experience on their Routers, Switches, and Firewalls.
* Your technical and analytical skills are legendary, allowing you to dissect complex issues with ease.
* You're familiar with keeping a watchful eye on networks using Monitoring Tools like PRTG.
* Deep understanding of Ethernet, TCP/IP routing, Policy-based routing, IPsec / SSL / Open VPN, and VRFs.
* Proven track record of resolving network problems effectively.
* Professional in client interactions, proactive, and adaptable to change.
* Thrives in fast-paced, agile environments. Self-starter with ownership mentality.
Bonus points for experience in sales support and additional languages!
Behaviours We Value :
* Time-management and leadership qualities.
* Task completion focus, attention to detail, problem-solving passion.
* Effective prioritization, collaboration, positive attitude, and excellent communication skills.
Why Choose Your Adventure with Wireless Logic?
* Be Part of Something Big : Join a pioneering IoT company.
* Unlock Your Potential : Full training and support.
* Join a Company with Heart : Supportive, inclusive environment.
What’s Next?
Thank you for your interest. We review applications within five days. Due to volume, we may not respond to everyone. We look forward to potentially connecting with you for future opportunities.
Interview Process :
Telephonic interview, virtual first interview, and face-to-face with leadership. Reasonable accommodations available upon request.
Work Environment :
Hybrid work model, combining office and remote work. We value diversity, equity, and inclusion. By applying, you consent to data processing in accordance with GDPR.
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