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Job Description
About the role
We’re seeking a passionate colleague to join our Anaplan team as a Customer Care Specialist. In this role, you build trusted relationships with our customers. You deliver meaningful improvements, troubleshoot issues, and support their Anaplan Supply Chain models. By identifying and implementing customized solutions, you’ll play a key role in optimizing their operations. As a trusted advisor, you’ll bridge the gap between business needs and technical execution, becoming an essential partner in their success journey.
* You build and nurture strong client relationships, embodying the "warm Bluecrux bath" that fosters trust and confidence in our brand.
* You lead the resolution of all sorts of Anaplan related challenges for key customers, collaborating with experienced colleagues (Anaplan model builders and Solution Architects) for complex topics to ensure business-oriented and technically sound solutions.
* You apply your analytical, creative, and problem-solving skills to understand client-specific needs and propose strategic, business-savvy solutions to ensure their success with Anaplan.
Job requirements
About You
* Certified Anaplan Solution Architect or at least 2 years of experience as an Anaplan Model Builder with a desire to advance to Solution Architect.
* Minimum of 2 years in a customer-oriented support or system implementation role.
* Excellent analytical skills for assessing and solving complex problems.
* Enthusiasm for learning about supply chain planning.
* Proactive, with strong prioritization and request resolution skills.
* Strong listening skills and a passion for delivering exceptional customer experiences.
* Persistent and creative in problem-solving, with the ability to seek guidance or escalate when needed.
* Flexible in managing multiple clients and projects, adapting to shifting priorities.
* Bachelor’s or Master’s degree.
* Fluent in English and Spanish.
* Aligned with company values: dig deep, own it, come together, move fast, and be kind.
* Willing to travel globally and work in a hybrid environment.
Why join us?
* Join a company leading global supply chain transformation with a new Barcelona office.
* Leverage your expertise in a pioneering role with strong support from an international team.
* Be part of a global network working on impactful international projects.
* Travel opportunities to client sites across borders.
* Focus on personal and professional growth, advancing your career at your pace.
* Celebrate individuality and thrive as your authentic self.
* Enjoy a competitive salary and additional perks.
* Benefit from a flexible work environment combining remote, office, and onsite visits.
About Us
At Bluecrux, we transform supply chains into smart, efficient value chains through expert consulting and cutting-edge technology. We work with industry leaders like Johnson & Johnson, GSK, Bridgestone, and others, creating impactful partnerships. With a global presence, we’re committed to shaping the future of value chains, one success story at a time.
Using Anaplan, a leading connected planning platform, we help customers make smarter planning decisions, connecting people, data, and scenarios across supply chain, sales, finance, and HR. Learn more about our services and client successes on our Anaplan page.
Our Anaplan squad is a fast-growing part of the consulting business, combining supply chain and Anaplan expertise to lead in the ecosystem. We collaborate closely with sales, product, and customer success teams to develop tailored solutions, including demand planning, supply planning, S&OP, advanced optimization, and AI forecasting.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Business Consulting and Services
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