At the forefront of health technology for over 35 years, Munich-based Brainlabdigitizesmedical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 4000 hospitals in 120 countries.Our key to success is our creative,talentedand hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious,authenticand useful.Job Description We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.You are working independently from your home office. Product portfolio: Loop-X - to find out more about our newest product Loop-X, please click hereMain responsibilities will include:Install new Brainab devices and software in hospitalsInstall SW/HW upgradesPerform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified timePerform Troubleshooting independentlyRepair systems/devices and minimize down timeComplete every installation or service assignment quickly and efficientlyPlan, organize, and implement all service assignments conscientiously and independently following the directive from the Support ManagerPerform mandatory administrative tasks accuratelyDocument performed services according to Brainlab policiesProvide ideas and innovation to improve current products, provide sustainable input for continued engineeringKeep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer serviceMaintain good and efficient communication between customers, colleagues and superiorQualifications Technical degree in electrical engineering, electronics, mechatronics or similarPreferable 1-3 years' experience in a technical support role ideally for a healthcare company or providerExperience in the field of X-ray imaging systems or scanners is a plusGood knowledge in the area of computer and network technologiesStrong analytical, troubleshooting, and problem solving skillsHighly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficientlyExcellent organization and time management skills, ability to manage several work streams simultaneouslyAbility to work well individually and in a team environmentHigh flexibility and willingness to travel internationally up to 80% of the timeExcellent communication skills in English and SpanishBasic MS Office knowledgeSalesforce.com (CRM) knowledge is a plusNecessary to possess a valid driving licenseAdditional Information International, positive and innovative environmentWorking in a team of great colleagues who help and support each otherSeeing your contributionmaking a positive impact on the daily work of clinicians around the worldHome office and flexible working hoursCompany car, cell phone, laptop - also for private useComprehensive education and training opportunities, digital language courses
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