**Who we are**:
Game Strategies is a global leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives.
Pioneers in gamification for over 20 years, we work with hundreds of thousands of professionals from integral companies such as Apple, Coca-Cola, Ford, LG, Michelin, Unilever, Bayer, Kyocera, and many others.
Game Strategies boasts an outstanding multicultural team of 130+ team members and we continue growing! Join us on this journey and be part of the future of this amazing team!
- **Your challenge**:
We're on the lookout for a dynamic Account Manager (AM) to champion client success and forge lasting relationships in the French Market.You'll lead the charge in client onboarding, providing hands-on training and collaborate seamlessly with our cross-functional tech teams to elevate the overall customer experience. Deliver top-notch service, ensuring renewals and reducing churn. Seize opportunities for upselling and cross-selling within your client portfolio.
As an AM, amplify the Voice of the Customer to nurture loyalty and shape a positive brand image.
**What You’ll Do**:
- ** Build Strong Client Relationships**:Develop and maintain long-lasting, trust-based relationships with your assigned accounts, serving as the primary point of contact and trusted advisor for clients.
- **Client Onboarding and Training**:Guide clients through the onboarding process, delivering in-depth training on our game-based learning platform to ensure they are empowered to use the tools independently and effectively.
- **Optimize Platform Utilization**:Develop and implement tailored consumption strategies, helping clients maximize the value and ROI of our services within their business operations.
- **Data-Driven Customer Insights**:Analyze customer data and behaviors to inform internal strategies, drive meaningful engagements, and schedule regular touchpoints that enhance customer satisfaction and contract value.
- **Cross-Functional Collaboration**:Work closely with teams across Product, IT, and Marketing to deliver seamless and cohesive customer experiences aligned with business objectives**.**
- **Ensure Service Excellence**:Uphold high-quality standards in service delivery, aiming to secure contract renewals, reduce customer churn, and strengthen client loyalty.
- **Identify Growth Opportunities**:Proactively uncover and qualify opportunities for upselling and cross-selling within your account portfolio, demonstrating strategic insight to drive revenue growth.
- **Advocate for Customer Needs**:Act as the Voice of the Customer within the organization, fostering loyalty and advocacy to enhance the brand’s reputation and customer satisfaction.
- **Lead Contract Negotiations**:Handle contract negotiations with professionalism and strategic acumen, balancing client needs with company goals to achieve mutually beneficial agreements.
**Experience and Skills**:
- Have at least 5 years of experience in an account management role within a technology or SaaS company, demonstrating a track record of driving client success ,satisfaction and portfolio growth.
- Experience working with HR clients is a plus
- Native or bilingual communications skills in French, working proficiency in English and Spanish.
- Proven ability to collaborate seamlessly with cross-functional teams, including Product, IT, and Marketing, to ensure a cohesive and optimal customer journey.
- Feel passionate about working in a fast-paced environment.
- Are a critical thinker and you have exceptional consultation and negotiation skills.
- Are motivated by challenges and persevere in pursuing opportunities.
- Are extremely organized, able to prioritize and have business acumen.
**Location**:
**Join us and take advantage of***
Growth opportunities
Unlimited access to our entire catalog of training video games: 60+ games that cover 30+ skills to take your career to the next level!
Flexible working schedule and hybrid remote/office model
- Results oriented business: If you accomplish your weekly goals, you can enjoy a 4 day week working schedule
✨ Competitive salary package that includes annual fixed gross salary + bonus + flexible compensation plan
Exciting benefits and discounts with Cobee on restaurants, transport, kindergarten, medical insurance, and more!
️ 23 holidays per year.
Having fun in our diverse and multicultural business is part of our DNA. We organize quarterly team buildings to connect and build relationships with other teammates
Top-notch software technology tools available