Customer Care Exports (1 Year Contract), Paterna
Job Details
Client: BD
Location: Paterna, Spain
Job Category: Other
EU work permit required: Yes
Job Reference:
812155290783422873632460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Main responsibilities will include:
* Work as part of a team to complete daily tasks in line with Service Level Agreements (SLA)
* Inbound and outbound calling to help resolve customer queries
* Working with the OCAPI system to ensure customer orders are sent at the right time, with the right price, and in full
* Collaborating with the Service complaints team to resolve issues
* Working with the Customer Master Data Team to ensure all customer account data is complete
* Coordinating with the Sales team to ensure timely ordering of free of charge samples
* Taking ownership of learning BD Products to better assist customers
About you:
* At least 1 year of experience in Customer Care or Sales Administration; export experience is a plus
* Professional proficiency in English; Czech language skills are a plus
* Strong problem-solving skills and ability to find solutions for customers
* Ability to work independently and as part of a team
* Ability to build trust and strong customer relationships
* Proficiency in Microsoft Office
About BD: BD is one of the world's largest medical technology companies, committed to advancing health through innovative solutions. Join us to be part of a purpose-driven organization that values growth, inclusivity, and making a difference.
Why join us? At BD, you'll work alongside passionate colleagues and leaders, shaping the future of health. We offer a culture of learning, growth, and purpose, where you can make a meaningful impact.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Skills:
* Customer Care
* Customer Order Management
* Customer Satisfaction
* Customer Service
* People Management (Optional)
Primary Work Location:
ESP Valencia - Paterna
Additional Locations:
CZE Prague - Becton Dickinson Czechia, s.r.o.
Work Shift:
Not specified
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