About the CompanyCRC Industries Europe is a dynamic multinational headquartered in Zele, Belgium, with roots in Philadelphia, USA.
We specialize in high-performance chemical products—lubricants, cleaners, degreasers, and anti-corrosion agents—serving the electronics, automotive, and industrial sectors.
With production sites in Belgium, the UK and South Africa, and sales offices across Europe and the Middle East, we're a general force with a local heart.About the RoleAs a Customer Care Representative, you'll be the trusted point of contact for our EU customers—especially in Spain, France, and Portugal.
You'll manage the full order-to-cash cycle, ensuring smooth operations, clear communication, and top-tier customer satisfaction.
As you grow in the role, you'll also take on commercial activities such as identifying growth opportunities with smaller accounts, nurturing leads, and assisting the sales team.Responsibilities:Customer Care & Order Management Act as the Single Point of Contact for EU customersProcess and confirm orders, ensuring alignment with contracts and delivery timelinesCommunicate proactively throughout the order cycleDocumentation & Logistics Prepare accurate shipping and invoicing documentsTailor documentation to destination-specific requirementsCoordinate with warehouses for road and airfreight logisticsSales Support & Customer Success Collaborate closely with Sales and Account Managers to support customer relationships.Support customers with CRC's digital platforms (EDI, B2B Webstore)Prepare for key customer meetings and follow up on leadsIdentify upselling or cross-selling opportunities and contribute to revenue growthAfter-Sales & Certification Provide customs and compliance documents (MSDS, TDS, Certificates)Handle claims, returns, and corrections with professionalism and speedQualifications:Experience in customer care or inside sales, with strong order-to-cash knowledgeA proactive mindset and commercial awarenessFluent in Spanish and French; Portuguese or another European language is a strong assetStrong communicator with a customer-first and sales-oriented approachProficient in Microsoft Office (O365 environment)Experience with Microsoft Dynamics 365 F&O; or similar ERP systems is a plusWhat We Offer:A permanent role in a stable, international companyA collaborative and supportive team culture that values initiative and growthOpportunities for growth in both patron care and salesA competitive compensation package with attractive benefitsEqual Opportunity Statement:We are committed to diversity and inclusivity in our hiring practices.