Join to apply for the 1st Level eBanking & Support role at BNP Paribas CIB
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Join to apply for the 1st Level eBanking & Support role at BNP Paribas CIB
MISSION & OBJECTIVES
As Part Of Global Banking Operations (GBO) – Global Trade Operations (GTO) – European Trade Finance Operations Line (ETFO) The Change & Continuous Improvement Team Has As Its Key Mission
* Optimize the operational efficiency of Trade Finance scope
* Promote and support transformation and continuous improvement initiatives
* Ensure optimal alignment of processes and procedures across the different locations
The team reports to the Head of ETFO and operated in close collaboration with Global Traditional Trade Organisation (GTTO), the Business (BCEF & CIB), IT (Dwings, TCH, Ivision etc..) and Trade Operations.
The Team Operates In a Regional Perimeter (EMEA) With Special Focus On International Guarantees Services In Paris (SGI) And Trade Finance Service Center In Madrid (TFSC). Its Mandate Is Divided Into 4 Main Areas
* Continuous Improvement
* Digitalization and industrialization
* Data & reporting
* L1 Support & Ebanking, where the bespoke role is located.
Main responsibilities
Key Responsibilities Of 1st Level Support Team
* User support for tools echosystem
Analysis and reporting of incidents in Service Now
* Follow-up and coordination of incidents
* Communication of incident resolution to users
* Dwings Training
* Support in the different migrations to Dwings (preparation of the enrichment file, UAT …)
* Support in the different releases to Dwings (UAT coordination)
* Support users with the usage of eBanking tools and define respective guidelines
* Report to management and other key stakeholders on the activity
Requirements
Training and occupational experience
* Good understanding of Guarantees products
* Systems and processes: Atlas, Operational Tools (EPS, Aval….), TDR, Good working knowledge of Word/Excel.
* English C1 level, French is a plus.
* Organizational and Analytical skills:
* Setting priorities, planning actions and methodically progress by coordinating activities and resources in the best possible way.
* Risk management. Detecting, analysing and measuring risks, understanding their consequences in a long term perspective and acting to reduce them.
* Adaptability. Adapting one’s behaviour by integrating constraints and opportunities in varying circumstances
* Client Focus. Ensuring that the client perspective drives all initiatives. Making sure to act to the client’s satisfaction by understanding his needs and providing him with the right solution.
* Decision-making skills. Making clear choices at the right time, communicating them and accepting the consequences, taking the environment into account.
* Delegating. Achieving the bank’s objectives by giving authority and responsibility to the appropriate people. Providing support and directions
* Self Control. Reacting in calm and firm manner in difficult situations in order to keep delivering a good performance. Mastering one’s reactions and acting with a clear understanding of the situation.
* Sharing knowledge. Sharing one’s knowledge and experience, providing explanations in a coherent and structured manner, so as to enable others to put them in practice.
* Strategic thinking. Looking at things with a logical and sound judgement. Acting with a sense of broader perspective, recognizing important issues from details. Keeping track of long term objectives
* Team work. Co-operative and proactive attitude
* Ability to report. Keeping hierarchy informed about current activities and their progress in an effective way. Drawing attention towards useful information, risks and sensitive points.
* A practical approach to problem analysis
* Analytical skills: identifying and presenting key information. Giving a structuring opinion and synthesizing all the elements pertaining to the matter in hand.
* Integrity. Acting ethically, in compliance with what is said and respecting the company’s values and rules.
* Ability to communicate clearly – written and oral.
Benefits
* Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
* Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
* Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
* Flexible compensation plan.
* Hybrid telecommuting model (50%).
* 32 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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