Role Overview
We are looking for a junior Account Manager to support the growth of Proton's B2B business by driving expansion within our existing customer base. This role is focused on commercial account management — identifying upsell opportunities, increasing product adoption, and building strong customer relationships.
You will work closely with Account Management Leadership and Sales teams to grow revenue across Proton's product suite.
Key Responsibilities
Account Growth & Upsell
- Identify and drive upsell opportunities within existing accounts
- Support seat expansion and cross-sell of Proton products
- Maintain and manage a pipeline of expansion opportunities
- Build relationships with key stakeholders within customer accounts
- Run regular check-ins and support Quarterly Business Reviews (QBRs)
- Ensure customers are aware of relevant product features and updates
Account Management Execution
- Maintain accurate account records in CRM (HubSpot)
- Track account activity, engagement, and growth opportunities
- Collaborate with senior team members on account strategy
Cross-Functional Collaboration
- Work with Sales to identify expansion opportunities
- Partner with Marketing on customer communications and campaigns
- Share customer feedback with Product teams
What We're Looking For
Experience
- 1–3 years experience in Account Management, Sales, or Customer-facing roles
- Experience in B2B SaaS is a plus
Skills
- Strong communication and relationship-building skills
- Commercial mindset with interest in revenue growth
- Organised and detail-oriented
- Comfortable working with CRM tools (HubSpot preferred)
Languages
- Fluency in English required
- Preference for French or German language skills
Mindset
- Eager to learn and grow in a commercial role
- Proactive and customer-focused
- Comfortable working in a fast-paced environment
What We Offer
- Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.
- Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
- Food: Lunch and snacks are provided by Proton every day at our offices.
- Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
- Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
- Flexible Working: You can define your own working hours as long as it works with team meetings.
- Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
- Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
- Work that Matters: Proton is a community‐first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton's only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.
Our Commitment to Diversity and Inclusion
At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.
If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.
Candidate Privacy Notice
When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.
If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.
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