Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
The Operational Project Manager will support the Web Factory Service Owner in driving initiatives to improve web delivery processes.
Key Responsibilities:
* Collaborate with stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness of Production Partners.
* Ensure adherence to Service Operations Tools (Jira and ServiceNow) and drive improvements.
* Lead the implementation of a new help desk, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, site grouping, and inventory management.
* Generate reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Assist in creating technical training content for Production Partners.
Skills / Experience:
* Academic background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and collaborative.
* Analytical mindset focused on governance and service quality.
* Fluent in English, comfortable working internationally.
* Strong organizational skills and ability to work independently and remotely.
* Team-oriented and interested in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract with flexible schedule.
* Training and certifications.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
About Us:
Omega CRM, part of Merkle and dentsu group, is a global digital company with over 23 years of experience, specializing in customer-centric solutions, technology, and data. We operate across industries like Retail, Healthcare, Pharma, and more, delivering omnichannel experiences. Recognized for excellence, we value talent, flexibility, commitment, and innovation, growing together with our team.
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