What You'll Do: Supervise high complexity testing personnel Provide direction to staff -optimizing workflow and productivity Coordinate schedules to assure maximum efficiency and equal distribution of workload Serve as primary contact for high complexity laboratory employees, provide department orientation, coordinate training, and ensure that all necessary procedures and courses have been assigned Ensure training is complete and adequate prior to clearing new employees for autonomous work Engage, develop, and encourage staff to reach full potential Assist/conduct ongoing assessments and annual performance evaluations of testing personnel Complete competency assessments on time Assists laboratory administration and quality assurance with regulatory requirements, including but not limited to policy/procedure review, revisions, and compliance, adherence to safety regulations, and employee file maintenance Identify issues. Develop, assist, and/or conduct process improvement activities Perform duties of a high complexity medical laboratory scientist/ technician Stay current on and adhere to all laboratory policies and procedures Properly document all deviations and/or corrective actions taken per laboratory policy Demonstrate competency at least annually as outlined by laboratory procedures Ensure laboratory compliance with CAP and other regulatory organizations by participating in proficiency testing in accordance with laboratory procedures Understand an perform studies to ensure all regulatory requirements are met at predefined intervals Assist in preparing for and participating in inspections/audits as needed Exercise good documentation practices in accordance with laboratory policies Uphold CTI’s mission and values through accountability, innovation, integrity, quality, and teamwork Other duties as assigned by management What You'll Bring: Bachelor's degree in chemistry, biological, clinical or medical laboratory science, or medical technology (or equivalent) At least 3 years of experience working in a clinical laboratory with high complexity testing Experience in quality management in a high complexity clinical laboratory Fluency in English About CTI Advance Your Career – We invest in your professional growth. Our structured mentoring program, leadership development courses, and dedicated training department provide the support you need to excel. We also encourage ongoing education to help you achieve your professional goals. Join an Award-Winning Team – Join a global team spanning 60 countries, recognized for its award-winning culture that prioritizes people. We support your work-life balance with hybrid work opportunities. Through our CTI Cares program, you’ll have opportunities to give back to your community and the world. Make a Lasting Impact – At CTI, your work directly contributes to advancing medicine. You’ll play a vital role in developing life-changing treatments for patients with chronic and critical illnesses. Together, we move medicine forward, making a difference for those who need it most. Important Note In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website ( www.ctifacts.com ) or from our verified LinkedIn page. Please Note We will never communicate with you via Microsoft Teams or text message We will never ask for your bank account information at any point during the recruitment process