Customer Service and Sales Representative
We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative.
Key Responsibilities:
* Handle customer inquiries via phone, email, or chat in a timely and professional manner.
* Provide accurate information about products, services, pricing, and company policies.
* Resolve customer complaints, process returns or exchanges, and ensure customer satisfaction.
Sales Support:
* Identify potential sales opportunities through customer interactions.
* Cross-sell and upsell products or services based on customer needs and preferences.
* Meet or exceed sales goals and KPIs (key performance indicators).
Product Knowledge:
* Maintain a strong understanding of the company's products and services to effectively assist customers.
* Stay abreast of new product launches and promotions.
Requirements:
* Proven experience in customer service, sales, or related roles.
* Strong verbal and written communication skills.
* Ability to build empathy with customers and deliver excellent service.
Benefits:
* Competitive salary and performance-based bonuses.
* Health and wellness benefits.
* Flexible work arrangements, including remote work options.