First Line Analyst US Market 80% FROM HOMEJoin to apply for the First Line Analyst US Market 80% FROM HOME role at ComputacenterFirst Line Analyst US Market 80% FROM HOME2 days ago Be among the first 25 applicantsJoin to apply for the First Line Analyst US Market 80% FROM HOME role at ComputacenterGet AI-powered advice on this job and more exclusive features.Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.We are looking for a First Line Analyst, fluent English, to join our team at Computacenter in Spain.Your daily tasks will be :
Answering and support queries via tools, phone, chat and email,Keeping daily contact with our users contacting us from all over the worldResolving IT issues of our partners to facilitate their office workDocumentation and logging of calls on the ticketing toolDelegation of complex problems to the competent teamsMaintaining and improving customer satisfaction levelCommunication with your direct team members and different departmentsWhat do we offer you?Remote work 80% of the time - 4 days / month on-siteShifts Rotation :
1 PM - 10 PM Monday to FridayAnnual salary of 20,535.87€ gross / yearFully paid trainingTicket restaurant (1100€ per year) after 3 month and private health insurance with Sanitas after 6 monthsCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA & ENG)An international environment where people support and respect each otherFast recruitment processRequirements :
You are native or fluent in EnglishYou are interested in learning about ITYou have a positive, can-do attitude and you like problem-solvingYou have logical thinking and enjoy helping other people to solving issuesYou have outstanding communication skills and customer focused mind-setYou enjoy working in a teamYou respect the time schedule and are punctualAbout usComputacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.Seniority levelSeniority level Entry levelEmployment typeEmployment type Full-timeJob functionJob function Customer Service and Information TechnologyReferrals increase your chances of interviewing at Computacenter by 2xGet notified about new Market Analyst jobs in Greater Barcelona Metropolitan Area .Technology Watch & Biotechnology Market Research Analyst Sales Operations - Business Analyst | VIE (TheFork) Senior Business Analyst - Insurance (Fully Remote)Greater Barcelona Metropolitan Area 1 month agoSales Operations - Business Analyst | VIE Contract Senior Analyst Performance Marketing (They / He / She) Business Analyst (Reporting & Analytics) Business Applications & Processes Analyst Business Analyst, Network Flow, Risk Capacity Optimization Team Marketing Analyst (Bangkok Based, relocation provided)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
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