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Beyondsoft
(listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product, and solution services. Relying on strong R&D and innovation capabilities, the company adopts emerging technologies based on big data and mobile internet, including big data management platforms, enterprise risk warning and public opinion monitoring systems, AI-based intelligent operation and maintenance services, and intelligent automated testing products. The company offers a wide range of products and solutions, including internationally recognized software testing qualification training, serving sectors such as high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.
We are currently seeking a Support Engineer to join our team and collaborate with a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Responsibilities
* Provide technical support and resolve customer issues, including daily troubleshooting, event management, and other technical support tasks.
* Track key demands and bug fixes for customers, collaborating with the product team to promote product optimization.
* Use Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks and maintain system stability.
Requirements
* Bachelor's degree or above in Computer Science, Software Engineering, Cloud Computing, or related fields.
* Experience in cloud computing or IT industry, with background in DevOps, service support, or solution architecture.
* Ability to troubleshoot and resolve complex technical issues, optimize cloud architectures, and assist in designing and implementing cloud solutions.
* Understanding of Linux/Windows OS, computer networks, TCP/IP, packet analysis, and troubleshooting techniques.
* Hands-on experience with network latency, packet loss, CDN, SLB products.
* Strong system and network support skills, capable of resolving complex issues.
* Proficiency in Chinese and English, with the ability to communicate effectively in both languages.
* Availability for on-call duties during non-working hours with time off in lieu.
We offer
* Full-time schedule (40 hours/week) with permanent contract.
* Remote work possibility within Spain.
* 25 days of paid holidays.
* Career development opportunities within a global company.
* Additional benefits to be discussed during the initial call.
Beyondsoft International (Singapore) Pte. Ltd is committed to equal employment opportunities and promotes diversity and inclusion. We prohibit discrimination and harassment of any kind and aim to create an environment where everyone can succeed and thrive.
Employment offers are contingent upon successful completion of pre-employment processes, and we do not charge recruitment fees or request unauthorized payments.
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