Job Overview
The Product Specialist – Manual & Robotic is responsible for setting up, rolling out and managing the business for a specifically designated product or grouping of products in a designated area. This individual is responsible for supporting agents and distributors in the sales of the designated product or grouping of products. He/She will provide customer support and teamwork with regional franchise, particularly through partnership with the sales teams. He/She provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.
Responsibilities
* Sell/demonstrate product lines within the operating theatre and clinical environment.
* Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
* Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
* Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
* Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
* Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
* Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
* Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
* Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
* Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
* Develop ability to competently cover complex primary and revision hip and knee procedures.
* Provide customer service to existing customers while also acquiring new customers.
* Plan, execute and monitor all measures necessary to guarantee achievement of regional sales budget.
Requirements
* Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.).
* Minimum 2 years of work experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry.
* Experience in operating room is highly preferred.
* Fluency in Spanish and English is required (minimum C1 level in both languages).
* Valid driver’s license.
What We Offer
* Company Car.
* MAKO Product Training.
* Flat hierarchies and responsibility.
* We grow talent.
* Team spirit & engagement.
* Competitive salary.
* Recognition of your performance.
Stryker is an equal opportunities employer.
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