Overview
Join to apply for the Digital Solution Engineer - AI Business Process (Dutch Speaker) role at Microsoft. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and transform the way in which their business runs to drive new levels of profitability for their organization. At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
Responsibilities
* Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
* Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritizing with business value, and leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decisions.
* Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications, Copilot Studio, AI Agents.
* Lead proof-of-concept engagements for high-priority scenarios, document POC outcomes and map customer solution requirements. Translate findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with milestones and risk mitigation strategies, captured in a Technical Close Plan for hand-off to SI partners.
* Showcase Microsoft’s value in AI-powered business process D365 solutions to win technical decisions against major competitors. Address AI-related compliance, privacy, or security concerns early, developing mitigation plans to instill confidence in D365 solutions. Drive proof-based differentiation through architecture design sessions and pilot deployments to highlight how Dynamics 365 meets customer needs and improve win rates.
* Leverage the Microsoft partner ecosystem to enhance and scale solution delivery, manage complex demos, POCs, and solution builds. Orchestrate co-selling and co-innovation with partners (including FastTrack and ISV providers).
* Work closely with the Customer Success Unit (CSU) / Partners to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan with success metrics and adoption milestones. Drive early adoption of high-value features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and feeding it into the Technical Close Plan.
* Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete required training and certifications by deadlines, aiming for Level 200 proficiency in consultative selling and Level 400 mastery of Dynamics 365 solutions for key workloads.
* Proactively share insights from wins/losses with the broader SE community to scale best practices and learnings. Act as a technical thought leader by delivering content at readiness events and providing guidance on opportunities to increase D365 solutions understanding and capabilities.
* Address solution architecture considerations and competitive objection handling. Assist in formalizing the customer proposal.
Qualifications
* Required/minimum qualifications: Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND technical pre-sales or technical consulting experience OR equivalent experience.
* Dutch language is a must
* Previous experience in CRM technical roles (consultant, implementation, engineering or related roles).
Additional or Preferred Qualifications
* Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND technical pre-sales or technical consulting experience OR equivalent experience.
* Previous experience with cloud and hybrid, or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
* Certification in relevant (Microsoft or industry) technologies or disciplines (e.G., Office 365;
Power BI;
Azure Administrator, Architecture, and Development;
Cloud Platform Technologies;
Information Security;
Architecture).
#SMECCareers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Industries: Software Development
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