Company:
Marsh
Description:
Role Overview:
The Supervisor will manage resource planning, monitor workflows, and oversee day-to-day operational activities for the US Invoicing Specialist team. This role is responsible for measuring and reporting on team productivity and individual performance, providing coaching and feedback to ensure a productive, engaged, and high-performing team. The Supervisor will also lead stakeholder engagement initiatives, maintain a controlled risk environment, and ensure compliance with professional standards and operational policies.
Key Responsibilities:
* Manage and lead the US Invoicing Specialist team to meet service levels, ensuring accuracy, productivity, and timely delivery of work in accordance with SLAs.
* Monitor team workflows and prioritize workloads to ensure high-quality outcomes.
* Provide coaching, mentoring, and development support to team members, including new hires, to build functional capability and address knowledge gaps.
* Lead and participate in stakeholder engagement sessions, collaborating with brokers and internal teams to improve client experience and understand client needs.
* Maintain a controlled risk environment by identifying, assessing, and escalating operational risks and ensuring compliance with business professional standards and policies.
* Manage escalated calls, complaints, questions, and queries, overseeing the complaints management system and ensuring quality communication with client-facing colleagues.
* Regularly update process manuals and create Standard Operating Procedures (SOPs) for new processes.
* Identify and implement best practices from the industry tailored to organizational needs.
* Conduct peer reviews, identify coaching opportunities, and help improve quality scores.
* Continuously identify areas for process improvement and participate in related initiatives.
* Prepare and present weekly and monthly productivity and performance reports.
* Support or lead business readiness and change management initiatives.
* Adapt to a fast-paced and changing environment to support business needs effectively.
* Ensure adherence to data security and information governance guidelines.
Qualifications:
* Bachelor's degree in Insurance, Finance, Accounting, or a closely related field.
* 5+ years of experience in team and process management, preferably within the US insurance industry or related financial services.
* Language Requirements: Must be fluent in English (spoken and written). Only English CV's will be considered.
* Strong supervisory skills with proven ability to coach, mentor, and develop team members.
* Excellent analytical skills to interpret reports and performance trends.
* Strong organizational and time management skills to work effectively under pressure and meet deadlines.
* Intermediate proficiency in Microsoft Office, including Excel (formulas, pivot tables), PowerPoint, and Outlook.
* Creativity and openness to experiment with various learning methodologies.
* Strong problem-solving skills and reasoning ability.
* Ability to adapt quickly and identify opportunities for improvement.
Preferred Skills:
* Excellent program management skills.
* Basic understanding of data visualization tools such as Power BI or Tableau, or programming languages.
* Experience facilitating development programs.
* High attention to detail and ability to engage with teams to identify assistance needs.
* Competency in one or more Marsh US processes.
* Insurance-related certifications are a plus.
What You Can Expect:
* Opportunities to exhibit and enhance your skills within a growing and diverse team.
* Comprehensive training programs including onboarding, insurance basics, and process-specific training.
* Exposure to a global leader in insurance broking and risk management with a strong culture of diversity, inclusion, and corporate social responsibility.
* Competitive salary, employee-friendly policies, health care benefits, and flexible benefits packages.
* Career growth opportunities across a global organization.
Marsh Risk es una compañía de Marsh (NYSE: MRSH), un líder global en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $24 000 millones y más de colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información sobre Marsh Risk, visite o síganos en LinkedIn y X.
Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.
Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.