Lead and coordinate the Global Preferred Providers (GPPO) Claims Handlers team to ensure accurate, timely, and compliant processing of international medical invoices. Guarantee service quality, cost containment efficiency, and adherence to internal procedures, SLAs, and productivity KPIs, while fostering team performance and continuous improvement. &##Lead and support the GPPO Claims Handlers team, ensuring workload allocation and compliance with SLAs, KPIs, and productivity standards. Maintain smooth operational continuity across shifts. Ensure correct application of procedures, billing rules, and cost‑containment guidelines. Track productivity and quality indicators, detect operational risks, and support issue resolution. Handle and escalate operational, billing, and system incidents. Train and coach team members, conduct performance follow‑ups, and support a collaborative work environment. Assist with resource planning, task distribution, and productivity optimization. Contribute to process improvements and ensure compliance with security, GDPR, and internal controls.
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Academic background in administration, healthcare, insurance, or business will be positively valued. Previous experience as Team Leader, Coordinator, or similar operational role is highly valued Background in travel assistance, medical insurance, healthcare billing, or cost‑containment environments is considered a strong asset. Strong knowledge of international medical billing, claims handling, and cost control. Ability to analyze medical and billing documents. Proficiency with operational tools and reporting (billing systems, CRMs, Excel). Spanish and English (B2–C1) required. French and additional languages are an advantage.
&##Starting date: ASAP. Office based in Barcelona. Full-time position. Permanent contract. Hybrid model: 3 days in the office + 2 days working from home (initially, there will be a 100% on-site period for training and/or role onboarding). Access to Training Platform. Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia. Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un contexto de trabajo inclusivo y accesible.