ABOUT THE ROLE
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This role is part of the Customer Service team for the Iberia region and is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The position plays a key role in ensuring customer satisfaction, operational accuracy, and compliance with service level agreements, contributing to the overall performance of the Iberia business.
WHAT ARE YOU GOING TO DO?
* Manage customer orders from receipt to delivery, ensuring accuracy and timeliness
* Act as the main point of contact for customers in the Iberia region
* Coordinate with internal departments such as sales, logistics, supply chain, and finance
* Monitor order status, deliveries, and potential incidents, proactively communicating with customers
* Handle claims, incidences, and customer queries, ensuring proper resolution
* Ensure compliance with internal processes, customer requirements, and agreed service levels
* Maintain updated and accurate information in internal systems
* Support continuous improvement initiatives within the Customer Service function
WHAT DO YOU BRING? xpzdshu
* Previous experience in Customer Service, Order Management, or a similar role
* Customer-oriented mindset with strong communication skills
* Good organizational skills and attention to detail
* Ability to work collaboratively in a team environment
* Comfortable working with ERP systems and MS Office tools
* Proactive attitude and problem-solving skills
* English is a plus
WHAT DO WE OFFER?
* A temporaly contract in a international and dynamic environment
* A structured onboarding and continuous support from the team
* Rotating shifts with clear scheduling, 9.00 to 17.30 – 10.30 to 19.00.
* Compensation for worked public holidays in line with the collective agreement
* Opportunity to gain experience in a regional role within the Iberia organization
* A collaborative work environment focused on continuous improvement and customer satisfaction