Publicada el 15 junio
Misión del puesto
As part of our growth, we are looking for a Group Lead Technical Support (m/f/d) to lead and manage a technical support specialist team, working closely with Engineering, Technical Project Management, and Technology Management in the General Service team in Spain, performing relevant tasks as follows:
YOUR TASKS
- Lead and manage Technical Support Specialist team in the region (functional and disciplinary)
- Creating processes and ensuring guidelines are optimized for team's operation and its further development is in line with the established goals and objectives
- Provide technical guidance and coaching to the team members
- Provide technical expertise/support in assisting on-site or remote field technicians with installations, maintenance, upgrades, and repairs for the wind turbine’s electrical system.
- Diagnoses, troubleshooting, and resolving technical/service issues
- Develop and document technical solutions in Incident and communication of the measures to the respective requestors
- Create knowledge articles and troubleshooting guidelines
- Identify clusters and prepare issues for product failure analysis and align with relevant stakeholders (Engineering, Technical Project Management and Technology Management, regional claim handler)
YOUR PROFILE
- Bachelor's degree in engineering or a related field or a minimum of five years’ experience as Electrician or Mechanical Engineer
- High / Low voltage certificates are good to have
- Fluent in English and Spanish
- Proved hands‑on three years’ experience in Wind Turbine or in creating technical documentation
- Used to work in an international environment company
- Timely and effective management of high-demand technical issues
- Flexibility to travel
YOUR BENEFITS
In addition to the opportunity to make our world a little more sustainable, we offer you:
Some offers may vary by location.
Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
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