Responsibilities
* En colaboración con el/la Jefe/a de departamento, supervisar diariamente el planning de reservas de habitaciones a corto, medio y largo plazo, informes de ocupación y estadísticas, así como la lista de "no llegados", clientes VIP, etc.
* Comprobar los Rooming List de los grupos, asignación de habitaciones y cambios.
* Atender, registrar y asignar habitaciones personalmente a clientes cuando es necesario.
* Atender personalmente reclamaciones, informando de las mismas a los departamentos afectados.
* Proponer al/a la Jefe/a de Departamento las mejoras que estime oportunas.
* Colaborar con el/la Jefe/a de Recepción y la dirección en la política de tarifas de habitaciones.
* Formación: Grado en Turismo, ADE o similar.
* Ciclo Formativo Superior Hostelería.
Qualifications
* Experiencia: mínima de un año en puesto similar.
* Idiomas: inglés alto, valorable segundo idioma.
* Se valorarán conocimientos en: ofimática, programas de reserva.
* Habilidades de comunicación e interpersonales.
* Orientación al cliente.
* Trabajo en equipo.
* Capacidad de planificación y organización.
* Resolución de problemas y toma de decisiones.
* Capacidad de gestionar equipos de trabajo.
Benefits
* You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
* We understand that a committed and experienced team is essential for growth.
* That's why we have specific career plans available in different areas of the company, which you can join.
* You will have access to the best training programs in the market, tailored to your position within the company.
* Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand.
* This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates.
* We want you to join us in our commitment to building a better future!
* As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:
o Exclusive discounts on hotels and travel for you, your family, and friends.
o Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
o Ongoing discounts with various companies related to leisure and free time.
o Special offers with product and service companies.
o Exclusive agreements with different training and business schools.
Contract
Regular
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