Technical Account Manager, (EMEA ISV), ES - EMEA-ISV South
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers to maximize the value and benefits of AWS Services?
As a Technical Account Manager (TAM) in AWS Enterprise Support ISV segment (AWS customers who sell software solutions, often SaaS, built using AWS services), you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption lifecycle.
The TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. Developing close relationships across all levels of their business will help you understand their operational needs and technical challenges, enabling them to achieve maximum value from cloud technologies. You will provide strategic technical guidance, advocate for the customer within AWS, and help plan and build solutions using best practices, while proactively ensuring their AWS environments are operationally healthy. You'll craft and execute strategies with senior stakeholders, including C-level executives, to drive adoption and use of AWS services.
Key job responsibilities
1. Guide, consult, provide technical guidance, and advocate for the customer within AWS.
2. Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance, and resiliency.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Drive technical discussions regarding incidents, architectural trade-offs, and risk management using your technical expertise and customer obsession.
5. Consult with stakeholders from developers to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services, and Sales teams.
7. Proactively identify opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service disruptions, metrics, pre-launch planning, and operational health.
9. Solve a variety of problems as customers migrate workloads to the cloud.
A day in the life
See what the team say about their roles:
* Video 1
* Video 2
* Video 3
See our customer testimonials:
* Customer Testimonials
About the team
We value diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. Your unique background and experiences are welcome.
Why AWS?
AWS is the world's most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike. We innovate continuously to meet customer needs.
Work/Life Balance
We promote flexibility and work-life harmony, believing supported employees perform their best.
Inclusive Team Culture
Our culture of inclusion is fostered through employee-led groups and ongoing learning events.
Mentorship and Career Growth
We provide resources and opportunities to help you grow professionally and personally.
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