Important:
- American Native Speaker
- We are open full time or part time
Goals of the position:
- Provide exceptional online customer service support
- Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers)
- Initiate and follow-up with new American customers
- Answer product-related and general inquiries
- Keep current with product information
- Assist with various operational and administrative tasks
- Support QA and share product and website-related client feedback
- Contact clients for credit card decline and ensure daily sales goals are met
- Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales
Knowledge:
- Fashion eCommerce sales and customer service experience
- Outstanding fashion selling behaviors, listening and responding to customer needs to deliver service
- Client-centric mentality
- Detail-oriented
- Positive can-do attitude
- Resourceful and creative problem solver
- Computer proficient (Microsoft Suite)
- Excellent written and verbal skills
- Drives to meet and exceed sales goals and customer expectations
- Team Player
- Ability to prioritize and multi-task in a dynamic environment
**Job Types**: Full-time, Part-time
Work Location: In person