P Join Akwel and be part of our adventure in a family-run, independent group with a long-term vision. A first-class automotive equipment and systems manufacturer specialising in fluid management and mechanisms, Akwel offers state-of-the-art industrial and technological expertise in applying and processing materials (plastics, rubber, metal) and mechatronic integration. /pp Our culture of industrial performance, efficiency, results and customer satisfaction is what drives the progress of our group. To respond to our clients’ needs, our employees are free to be pragmatic in order to come up with the perfect solution for every problem in the spirit of creativity and agility. /pp Want to push yourself? Interested in stepping up to the challenge of working in an industrial and technological environment at the cutting edge, making your day-to-day work extremely worthwhile and enriching? /pp Join Akwel and our 12,000 employees in more than 20 different countries! /p p We’re currently seeking a /ppstrong CUSTOMER SERVICES REPRESENTATIVE /strong /pp MAIN MISSIONS /pp Reports to the Logistics Manager. /p pstrong Must ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction. /strong /pulli Is responsible for the treatment of delivery orders from their reception (EDI, manual, website) up until client delivery. /lili Must inform Materials Supply and Planning of stock and order anomalies. /lili Is responsible for managing the client portfolio (updating, storage…) /lili Must receive client demands (in writing or by phone) /lili Has task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries. /lili Must manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire…) /lili Is the guarantor of meeting deadlines for client deliveries. /lili Is responsible for accuracy of sales plan for his / her client portfolio, /lili Must ensure safety stock management- Is in charge of daily follow-ups (modifications, end of life… /lili Must participate in stock inventories. /lili Customer Returnable packaging management (order follow up, inventories, websites management..) /lili Export management (booking, transport, and delivery follow up) /lili Customer logistic incidents and complaints management. /lili Customer website management /li /ul p SKILLS PROFILE /ppu Qualifications and Experience: /u /pp Levels + 2 years minimum, and / or an introductory experience in a similar position, preferably in an industrial environment. /pp Will be considered: other languages: French / German. /p pu Professional abilities : /u /pulli Good company representative, is an effective communicator and listener, is autonomous, has good initiative, /lili is analytical, is able in customer service, can deal with stress, has a good telephone manner.- Ability to speak one foreign language is essential. /lili Knowledge of office software platforms is essential. /li /ul pu Technical Knowledge : /u /pulli Knowledge of computer management systems. /lili Knowledge of transport management. /lili SAP supply-chain /li /ul pem Must apply all AKWEL Management System procedures and operating instructions within the framework of operations linked to his job and the rules defined by the Group /em /p pem Agrees to act in accordance with the ethical rules of the Group. /em /p pstrong Localization: /strong Sant Just Desvern, Spain /ppstrong Contract type: /strong Permanent CDI /ppstrong Department : /strong Logistics /ppstrong Starting date: /strong As soon as possible / Immediate /ppstrong Salary: /strong According to worth /p p If you are interested in this role and believe that you meet the requirements, please forward your CV and cover letter at: /pp Please not that incomplete application will not be taken into account. /p