**Via**is on a mission to revolutionize general transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide.
Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic **Customer Support Agents** fluent in English to join our dynamic team.In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers in the USA and contribute to Via's and team’s goals.
**What you’ll be doing?**
- **Aim for 'first contact resolution'**to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
- **Keep customer records updated** with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
- **Foster positive interactions**in all communications, making sure customers feel understood and supported.
- **Provide efficient and productive support**to meet agreed service levels (SLA) and contact centre KPIs.
- **Participate in training and briefings**(both internal and external) to gain expertise and understand client and contact centre requirements.
- **Follow all applicable policies and regulations**, including client policies, EU legal frameworks, and local government regulations.
- **Offer feedback and insights**on areas that may lead to a poor customer experience.
- **Embody the values**of the client and CPM, ensuring these are reflected in your daily work.
**Requirements**:
**_ What skills & experience you’ll bring to us?_**
- **Fluent English**: You have a high and fluent English (C2 level), both written and spoken.
- **Tech-Savvy**: You’re comfortable with MS Office and can pick up new tools quickly.
- **Organised & Motivated**: Even when things get busy, you stay organised and keep delivering quality service.
- **Eligibility**: Be eligible to work in Spain.
**Benefits**
**_ What do we offer?_**
- **Starting date**:August 2025.
- **Salary**:9.743€ gross per year
- **Working hours**: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 12 pm and 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- **Fully Paid Training**that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
- **24 holiday days**per year on a full-time basis.
- **Work Model**:Hybrid working model.
- **Location**: Barcelona, Spain.
**_Additional Benefits:_**
- **Employee Assistance Program**:
- Free, confidential, and impartial guidance and support.
- Option to sign-up for** Discounted Private Health Insurance.**:
- **Referral Program**:Refer a Friend and get a Referral bonus.
- Access to specialised** LinkedIn training courses.**:
- **Employee Benefits Club**:
- a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class** people engagement activities**and programs.
- Ongoing** training and development**and an opportunity for you to cultivate a new and exciting career in a high-growth environment.